Frequently Asked Questions

How long does delivery take?

We ship worldwide. Delivery typically takes 5–12 business days. You will receive a tracking email as soon as your order is dispatched.

When is shipping free?

Orders over €39 qualify for free shipping. For orders below €39, a flat fee of €3.99 applies.

Can I return my order?

Yes! You have 30 days from receipt — free of charge and hassle-free. Email us at info@vefash.de.

Which payment methods do you accept?

Credit card (Visa, Mastercard), PayPal, Klarna, Apple Pay and Google Pay.

How do I track my order?

Once shipped, you will receive an email with a tracking link. You can also check in your customer account.

Are your products high quality?

Yes! All hair accessories are carefully selected and quality-checked. If anything does not meet your expectations, we will exchange it free of charge.

How do I contact customer service?

Email: info@vefash.de — We respond within 24 hours (Mon–Fri).

Can I redeem a discount code?

Yes! Enter your code at checkout. One code per order. See our Sale for current offers.