FAQ – Frequently Asked Questions

We typically deliver within 2–4 business days to Germany, Austria, and Switzerland. You will receive an email with your tracking number once your order has been dispatched.

Orders over €39 qualify for free shipping. For orders below €39, a flat shipping fee of €3.99 applies.

Yes! You have 30 days from receipt of your order to return items — free of charge and hassle-free. Simply email us at info@vefash.de and we’ll take care of the rest.

We accept all common payment methods: Credit card (Visa, Mastercard), PayPal, Klarna (installments & instant transfer) as well as Apple Pay and Google Pay.

Once your order has been shipped, you will receive an email with a tracking link. You can also check your order status at any time in your customer account.

Yes! All our hair accessories and beauty products are carefully selected and quality-checked. If anything doesn’t meet your expectations, we’ll exchange it free of charge.

You can reach us by email at info@vefash.de. We typically respond within 24 hours (Mon–Fri).

Yes! You can enter discount codes directly in your cart or at checkout. Only one discount code can be redeemed per order. Current offers can be found in our Sale.